Making an appointment with a GP

Please contact the surgery on (01363) 772227 or book online.

For continuity of care, we strongly encourage you to see your usual GP, even if this means waiting a few days.

If your problem is urgent, we will always see you on the same day but we cannot guarantee it will be with your usual doctor.  You can book up to three weeks in advance. 

To ensure you get the right care, please be aware that the receptionist will ask you the reason for your visit to the surgery. This is so that they can determine how urgently you need to be seen, which clinician to book you in with, and also to distinguish whether you need a telephone consultation, an appointment with the doctor or the nurse, or you might be directed to other health professionals, for example a pharmacist, or the minor injuries unit. If it is something you would rather not speak to the receptionist about, that is fine.  The information you give is treated in strictest confidence.

As mentioned before, please remember that you can book up to three weeks in advance.

Longer appointments are available if more than one member of the family wishes to see the Doctor or you have more than one issue to discuss.

Early morning appointments are available with Dr Braddick, on Tuesday evenings with our Lead Nurse and on Thursday evenings with Dr Kirwan. These appointments are pre-bookable only.

If you make an appointment please ensure you keep it, or cancel it in good time so that it can be offered to another patient.

Disabled Access

•  A ramp is provided for disabled access between the car park and the surgery.
•  A wheelchair can be made available within the surgery if required.
•  We have automated front doors, operated by push button.
•  There is an audio loop in the waiting room for those with hearing aids.   Please tell the receptionist when you arrive and switch to your ‘T’ setting.
•  Our League of Friends have purchased a stair-lift to the first floor.

Making an appointment with a Nurse / Healthcare Assistant  

Appointments with the our Lead Nurse, Practice Nurse, Healthcare Assistants and Phlebotomists can be pre-booked up to one month in advance. Wherever possible we will book the appointment at a time convenient to you, however we would point out that we can't book in any blood tests after 14:50 on a Friday afternoon.

Please note - you are able to book Nurse/Healthcare Assistant appointments online but only for pre-agreed blood tests and, during the Flu Season (September - March) influenza vaccinations.

Telephone Advice

If your problem can be dealt with by a phone call, please ask for a telephone consultation. This will save you time travelling to and from the surgery. The doctors make their calls during their morning surgeries only.

Home Visits

Please try to telephone reception before 10:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by phone, or that it would be more appropriate to send a nurse, or indeed arrange hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at Chiddenbrook.

We are happy to receive emails at the surgery. We have one email address which is monitored several times a day.

chiddenbrook.enquiries@nhs.net

Enquiries via the above email address will be handled routinely. They are not constantly reviewed so we cannot guarantee an immediate response.

If the nature of your enquiry is COMPLEX or requires a SAME DAY clinical response please contact the surgery by telephone on 01363 772227.

Please note that we are unable to take requests for prescriptions via email.