eConsult - the new way to get medical advice. From now on we'd like to encourage patients to contact us online rather than by phone. Most people can complete the online form in less than 4 minutes, which will be reviewed by a clinician by the end of the next working day. The software spots urgent problems and triggers an appropriate response. eConsults are best done via the NHS App, so if you have a smartphone or tablet do take 5 minutes to register now.
Patients unable to go online may still contact us in the usual way. This change should help us cope with the winter pressures.
Key features of eConsult
- Quick: most people can complete the form within 4 minutes, often quicker that trying to get through on the phone.
- Safe: the software behind eConsult has been designed by GPs within the UK, and will flag up urgent problems and direct patients to phone 999, or their GP surgery if appropriate. The questions patients are asked have been carefully thought through. This avoids relying on a GP to remember to ask all the right questions.
- Convenient: eConsults can be completed from a smartphone, tablet or PC; any time of day, any day of the year, and will reduce the need to travel to the surgery, and then wait for an appointment.
- COVID-19 risk: eConsults reduce the need for appointments and the risk of transitting infection
- Greener: fewer car journeys.
- Digitally excluded: those who aren't able to use eConsult should find that they can contact the practice more easily, because we've reduced the number of incoming phone calls.
- General Practice Workload: eConsults can be dealt with more quickly than face to face or telephone appointments. This should help us provide the high quality responsive service that we aim for.
Our e-Consult service is available 24/7 and can also be accessed via this website. We encourage patients to use the e-Consult service to ensure that our telephone lines are available for the clinical team to help those most in need.
Thank you for helping us to keep our communities safe.
Making an appointment with a GP
Please contact the surgery on (01363) 772227 if you are unable to use the eConsult service above.
For continuity of care, we strongly encourage you to see your usual GP, even if this means waiting a few days.
If your problem is urgent, we will always see you on the same day but we cannot guarantee it will be with your usual doctor. You can book up to three weeks in advance.
To ensure you get the right care, please be aware that the receptionist will ask you the reason for your visit to the surgery. This is so that they can determine how urgently you need to be seen, which clinician to book you in with, and also to distinguish whether you need a telephone consultation, an appointment with the doctor or the nurse, or you might be directed to other health professionals, for example a pharmacist, or the minor injuries unit. If it is something you would rather not speak to the receptionist about, that is fine. The information you give is treated in strictest confidence.
As mentioned before, please remember that you can book up to three weeks in advance.
Longer appointments are available if more than one member of the family wishes to see the Doctor or you have more than one issue to discuss.
Early morning appointments are available with Dr Braddick, on Tuesday evenings with our Lead Nurse and on Thursday evenings with Dr Kirwan. These appointments are pre-bookable only.
If you make an appointment please ensure you keep it, or cancel it in good time so that it can be offered to another patient.
- A ramp is provided for disabled access between the car park and the surgery.
- A wheelchair can be made available within the surgery if required.
- We have automated front doors, operated by push button.
- There is an audio loop in the waiting room for those with hearing aids. Please tell the receptionist when you arrive and switch to your ‘T’ setting.
- Our League of Friends have purchased a stair-lift to the first floor.