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Please DO NOT visit the surgery if you have

- a HIGH TEMPERATURE - this means hot to touch on your chest or back (you don't need to measure your temperature)

or

- a NEW CONTINUOUS COUGH - this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

If you have symptoms of Coronavirus

- you will need to stay at home for seven days.

- if you live with someone who has symptoms, you will need to stay at home for 14 days from the day the first person in the home starts to having symptoms


Good Friday & Easter Monday

The surgery will be operating in the same way we have been during the last couple of weeks on Good Friday and Easter Monday.  We will be fully staffed and triaging routine and urgent calls to help with the current situation.  Lines open as usual 08:30 to 18:00.

 


Guidance for households with Coronovirus

To minimise the risks we will be:

  • Assessing patients by phone, or
  • Via e-Consult

The clinician will arrange a follow up face to face consultation if required.

Our e-Consult service is available 24/7 and can be accessed via the practice website. We encourage patients to use the e-Consult service to ensure that our telephone lines are available for the clinical team to help those most in need.

By following self-isolation guidance, we can all help to minimise the spread of the virus. If the practice team contract the virus the surgery may need to close.

Contingency plans are in place and will be advised should the need arise.

Thank you for helping us to keep our communities safe.

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https://www.youtube.com/watch?v=DCTUK5rZoMs


NHS Electronic Repeat Dispensing (eRD) Service 

If you or someone you care for uses the same medicines regularly, you may be able to benefit from using the NHS Electronic Repeat Dispensing (eRD) service.
 
This means you won’t have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine.  

Click this link for more details


Update 03/04/2020

DMARD blood tests. In view of the COVID-19 pandemic regular blood tests to monitor the effect of medication prescribed by the hospital (Azathioprine, Cyclosporin, Hydroxycarbamide, Leflunomide, Methtrexate, Mycophenolate, Penicillamine, Sulpasalazine) may be required less frequently. We will be in contact by April 16th, to say when your next blood test will be.

B12 or Hydroxycobalamin injections. For patients on three monthly injections, these should be postponed until the COVID-19 restrictions have been lifted. We do not expect your B12 level to fall significantly for at least a year, so this is safe. A few patients will miss the temporary boost that follows a B12 injection. If this persists and is intolerable then please make an appointment for an injection.


The reception team and doctors have received a high volume of enquiries from patients asking if they meet the high-risk criteria for 12 weeks self-isolation. The NHS are sending letters out centrally regarding this.  With the huge numbers involved, the process will take time.

We would be grateful if patients did not contact the surgery about these letters.

Whilst the NHS are contacting the highest risk patients, we are currently awaiting guidance on the patients' GP surgeries should be contacting in addition.

In the meantime the Government has requested everyone self-isolate where possible for the next three weeks. If after the three week period you have not received a letter and you feel you meet the high-risk criteria for patients who should be self-isolating for longer, then please contact us.

Our doctors are not able to provide a sick note for self-isolation. Please visit the NHS 111 website for details on how to obtain a self-isolation note.

A useful link to the guidance is below -

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19?fbclid=IwAR03kTpRJMEuzWrCzP0yRMoVAQxbmdC7yvnUiAwXAFm7m769b0aiLN8EvfU


We thought it might be helpful to answer some of the most common questions that we are being asked:

1. Early Prescriptions/Double Prescriptions
We are sorry that we can’t provide prescriptions early or give you more just in case - our suppliers are struggling already due to increased demand.

2. Inhalers
We can’t give you an inhaler, even though you had one five years ago when you had a bad cough ‘just in case’. We know it’s scary but lots of people really need inhalers every day, if you get one ‘just in case’ acute asthmatics might not be able to get one when they really need it.

3. Paracetamol
We are sorry but we can’t give you paracetamol on prescription just because it is now out of stock to purchase over the counter. 

4. Self-Isolation
We can’t advise you whether you should or shouldn’t self isolate.  The Prime Minister has advised all to do so. Please follow the guidance.  We know it’s not perfect but we don’t have anything else we can tell you. We are really struggling with the volume of calls seeking advice.

5. Fit (sick) Notes
We are not able to provide a fit (sick) note for patients who are self-isolating, COVID-19 isolation notes are available online from NHS 111.

6. Cancellation of Appointments
If you are due to have a routine appointment and we contact you to inform you that we need to cancel, please try and understand the unprecedented strain we are under; we are simply trying to keep everyone safe.

7. Attending Appointments
We are spacing out appointments to reduce the volume of patients in the waiting room and clinical areas. Please observe the social distancing guidance.

We hope this information is helpful.

Remember all NHS staff are working incredibly hard and doing their best to keep you safe.


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Welcome to Chiddenbrook Surgery

The doctors and staff at Chiddenbrook Surgery in Crediton, Devon are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery and childhood vaccinations.

In addition to everything you need to know about the practice, you will also find a wealth of health-related information in the menu on the right hand side. Please have a look and do send us some feedback if you like, and don't forget that you can order your repeat prescriptions, inform us of your change of address and contact details, and book doctors' appointments, using 'SystmOnline'.  Please see the 'Online Services' section below to register for this service. 


 Registering for Online Services (SystmOnline)

For a quick and convenient way to order your repeat medication, book appointments, view your coded medical record and change your address or contact details, why not register for SystmOnline?  To register, go to the section 'Online Services' in the menu on the right hand side of this page, or ask at reception when you next come into the surgery. You will need to fill out a form and bring two forms of identification with you (one photo ID). Registering is straight forward and is likely to save you time in the future.  There is also an App available for Smartphones. 

If you are already registered you can access all the online services by clicking this link: access online services

 


Receiving Text Reminders

If you have a mobile telephone, we will automatically send you a text reminder for booked appointments.  Please let the surgery know if you would rather not make use of this service and we will amend your medical records accordingly.

 


 

Devon Doctors On Call 

Overnight from 6pm to 8.30am and at weekends, the practice is covered by the Devon Doctors Co-operative http://www.devondoctors.co.uk/.

They can be contacted by dialling 111.

 


 For more information, please click on the following link: 

https://www.middevonhealthcare.co.uk/  

 

(Site updated 07/04/2020)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordAccess Summary Care Record
 
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