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Changes to our Surgery Telephone Greeting

Press 1 to book an appointment, get test results, or if you have a general enquiry.   

Press 2 for prescription enquiries -  please note that we do not accept prescription requests over the telephone.                                                                                                                    

Press 3 For enquiries about hospital referrals and insurance reports.                         

We are here for you at Chiddenbrook Surgery. We urge that you contact us by telephone or e-Consult if you have any worrying symptoms, not related to Coronavirus, so you can access our services. Our clinicians are here to talk to you and advise the very best course of action for you.  We use video consultations where needed.

If you have symptoms that are new, persistent, concerning or progressive, contact your GP online via their website or on the telephone for an initial assessment. 

The best chance of successful treatment for cancer is through early detection. GPs are able to assess over the phone and by video and if necessary, they can plan for you to safely be seen face-to-face. 

We are treating people with cough or fever in separate locations from those with other symptoms to ensure it is safe for you to attend the practice,​ if we think it is necessary. 

Clinicians are using protective equipment when they do see people face-to-face to minimise the risk of transmission. We ask that you also wear a mask/face covering if you need to attend the surgery.

Hospitals are continuing to offer tests for cancer, and treatment for cancer. Social distancing measures are in place to keep patients and staff safe when they do come in for their tests.  The type of assessment may change and it may take slightly longer than normal, but this is still better than delaying until after the pandemic.

Hospitals are taking care to make their cancer assessment services safe for patients to attend, where this is necessary. Some have moved cancer services off-site, some are using video consultations.

Some hospital procedures, operations and clinics are continuing to take place locally. You should not attend any appointment if you are self-isolating due to COVID-19 or have been informed by the hospital not to attend.

If you are experiencing symptoms of high temperature and/or a cough, you will need to contact NHS111 in the first instance. 

We appreciate that everyone is trying to do the right thing by staying at home at this time, however, we are concerned that those caring for children, especially children with complex or underlying health conditions, may be too worried about going to hospital at this time to seek urgent medical help in the way that they normally would. 

Nationally, the number of children with a delayed presentation to hospital is increasingly leading to further health complications and increased risk of serious illness, which could be avoided if medical help was sought sooner.

If you or someone you know has a life-threatening injury or illness, such as severe chest pain, bleeding, loss of consciousness or signs of a stroke, call 999 or go to your nearest accident and emergency department.


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Please do not enter the surgery unless a clinician has asked you to attend.

Please either telephone, use our Online Services, or E-Consult.

Paperwork can be dropped into the red post box to the left of the front entrance and samples to the green post box.


 

Guidance for households with Coronovirus

Our e-Consult service is available 24/7 and can be accessed via the practice website. We encourage patients to use the e-Consult service to ensure that our telephone lines are available for the clinical team to help those most in need.

By following self-isolation guidance, we can all help to minimise the spread of the virus. If the practice team contract the virus the surgery may need to close.

Contingency plans are in place and will be advised should the need arise.

Thank you for helping us to keep our communities safe.

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https://www.youtube.com/watch?v=DCTUK5rZoMs


NHS Electronic Repeat Dispensing (eRD) Service 

If you or someone you care for uses the same medicines regularly, you may be able to benefit from using the NHS Electronic Repeat Dispensing (eRD) service.
 
This means you won’t have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine.  

Click this link for more details


Our doctors are not able to provide a sick note for self-isolation. Please visit the NHS 111 website for details on how to obtain a self-isolation note.

A useful link to the guidance is below -

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19?fbclid=IwAR03kTpRJMEuzWrCzP0yRMoVAQxbmdC7yvnUiAwXAFm7m769b0aiLN8EvfU

https://www.gov.uk/guidance/claim-for-wage-costs-through-the-coronavirus-job-retention-scheme 


Shielding Employees
Employees who are unable to work because they are shielding in line with public health guidance (or need to stay home with someone who is shielding) can be furloughed.


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Welcome to Chiddenbrook Surgery

The doctors and staff at Chiddenbrook Surgery in Crediton, Devon are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery and childhood vaccinations.

In addition to everything you need to know about the practice, you will also find a wealth of health-related information in the menu on the right hand side. Please have a look and do send us some feedback if you like, and don't forget that you can order your repeat prescriptions, inform us of your change of address and contact details, and book doctors' appointments, using 'SystmOnline'.  Please see the 'Online Services' section below to register for this service. 


 Registering for Online Services (SystmOnline)

For a quick and convenient way to order your repeat medication, book appointments, view your coded medical record and change your address or contact details, why not register for SystmOnline?  To register, go to the section 'Online Services' in the menu on the right hand side of this page, or ask at reception when you next come into the surgery. You will need to fill out a form and bring two forms of identification with you (one photo ID). Registering is straight forward and is likely to save you time in the future.  There is also an App available for Smartphones. 

If you are already registered you can access all the online services by clicking this link: access online services

 


Receiving Text Reminders

If you have a mobile telephone, we will automatically send you a text reminder for booked appointments.  Please let the surgery know if you would rather not make use of this service and we will amend your medical records accordingly.

 


 

Devon Doctors On Call 

Overnight from 6pm to 8.30am and at weekends, the practice is covered by the Devon Doctors Co-operative http://www.devondoctors.co.uk/.

They can be contacted by dialling 111.

 


 For more information, please click on the following link: 

https://www.middevonhealthcare.co.uk/  

 

(Site updated 13/07/2020)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordAccess Summary Care Record
 
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